RETURN, REFUND & CANCELLATION

REFUND/RETURN/CANCELLATION POLICIES
 
To protect both buyer and seller’s interests, please review our refund and cancellation policy:

Order Cancellation:

  • All orders are processed within 24 hours after payment is received. Cancellations/Refunds are not accepted after this period.
  • Please double-check all information before placing your order.
  • For any questions prior to placing your order, feel free to contact our Customer Care Team at support@gogiftsly.com

Non-Returnable Items:

  • All online purchases of moissanite jewelry are non-returnable (except for in-store purchases that can be exchanged/refunded within a specific time window)
  • Perfumes are non-returnable unless the item is damaged or incorrect
  • Opened or worn products
  • Skincare, hair care, and makeup items cannot be returned for health and safety reasons
  • Orders not meeting your expectations due to issues under your control (e.g., incorrect information provided, wrong size or color chosen)
  • Variations in appearance due to screen lighting or display
  • Non-arrival due to errors in the provided shipping information or issues outside our control (e.g., shipping delays, natural disasters, customs issues)
  • Non-quality issues with items (e.g., mishandling upon receipt)
  • We do not refund or replace items that are tracked and marked as delivered. We recommend using a secure delivery address to ensure safe receipt of your order.

Refundable Items:

  • Defective Items: Products with manufacturing defects or damage upon delivery.
  • Wrong Item Delivered: Refunds for incorrect items sent by mistake.
  • Unopened and Unused Products: Items returned in their original condition and packaging.
  • Products with Misleading Descriptions: Refunds for items that don’t match the description provided at purchase.
  • Eligibility Within the Return Window: Orders returned within the specified return period, as per the return policy.
  • Proof of Purchase Required: Receipt or order confirmation must be provided for a refund.
  • No returns will be accepted on Moissanite pieces.
  • Customers must report defective or damaged products within 24 hours of receiving the order to qualify for a refund or replacement.

Can I Exchange or Return My Order?

  • At Giftsly, we aim to ensure a positive shopping experience and address any issues that arise:
  • Your satisfaction is our number one priority, and in case you are not completely satisfied with your purchase and would like to return it, please feel free to contact us back within 30 days from the date of purchase and we will be happy to process the refund or exchange.
  • Return Eligibility: Items must be unused, unopened, and in original condition to qualify for a refund or exchange.
  • Shipping Costs: Return shipping is at your expense. We do not refund original shipping charges, nor are shipping costs refundable for undelivered, unclaimed, or returned packages unless we made an error.
  • Faulty or Damaged Goods: If you receive faulty or damaged items, take pictures and submit a support ticket within 24 hours of receiving the product. We’re happy to help you with a return or exchange within 30 days from the date of purchase.  Failure to provide the required information within this period will be considered receipt of goods in good condition.
  • Mishandling: We are not responsible for mishandling or accidental damage caused by the buyer.
  • Non-Receipt of Parcel: If your parcel does not arrive within the guaranteed 60-day period, submit a support ticket within 7 business days. We will provide a replacement at no charge. Errors in shipping address or customs issues are not covered.
     
    For any concerns, please contact our Customer Care team at support@gogiftsly.com