RETURN & REFUND

REFUND/RETURN/CANCELLATION POLICIES

To protect both buyer and seller interests, please review our refund and cancellation policy:

Order Cancellation:

  • All orders are processed 24 hours after payment is received. Cancellations/Refunds are not accepted after this period.
  • Custom or special orders cannot be canceled once production begins. Please double-check all personalized information before placing your order.
  • For any questions prior to placing your order, feel free to contact our Customer Care Team at support@gogiftsly.com.

Non-Returnable Items:

  • Moissanite jewelry
  • Custom jewelry
  • Earrings or piercing items (for hygiene and protection purposes)
  • Made-to-order items
  • Opened or worn products
  • Orders not meeting your expectations due to issues under your control (e.g., incorrect information provided, wrong size or color chosen)
  • Variations in appearance due to screen lighting or display
  • Non-arrival due to errors in the provided shipping information or issues outside our control (e.g., shipping delays, natural disasters, customs issues)
  • Non-quality issues with custom items (e.g., mishandling upon receipt)
  • We do not refund or replace items that are tracked and marked as delivered. We recommend using a secure delivery address to ensure safe receipt of your order.

Refundable Items:

  • Non-customized Products: Items without personalization or customization.
  • Defective Items: Products with manufacturing defects or damage upon delivery.
  • Wrong Item Delivered: Refunds for incorrect items sent by mistake.
  • Unopened and Unused Products: Items returned in their original condition and packaging.
  • Products with Misleading Descriptions: Refunds for items that don’t match the description provided at purchase.
  • Eligibility Within the Return Window: Orders returned within the specified return period, as per the refund policy.
  • Proof of Purchase Required: Receipt or order confirmation must be provided for a refund.
  • No returns will be accepted on Moissanite pieces. Shipping fees are only refundable in cases of defective products. Customers must report defective or damaged products within 24 hours of receiving the order to qualify for a refund or replacement.

Can I Exchange or Return My Order?

At Giftsly, we aim to ensure a positive shopping experience and address any issues that arise:

  • Faulty or Damaged Goods: If you receive faulty or damaged items, take pictures and submit a support ticket within 48 hours of receiving the product. We will replace it free of charge within 60 days. Failure to provide the required information within this period will be considered receipt of goods in good condition.
  • Mishandling: We are not responsible for mishandling or accidental damage caused by the buyer.
  • Non-Receipt of Parcel: If your parcel does not arrive within the guaranteed 60-day period, submit a support ticket within 7 business days. We will provide a replacement at no charge. Errors in shipping address or customs issues are not covered.

Failed Delivery:

A refund will not be provided under these conditions. If a package cannot be delivered due to incorrect shipping information or refusal to accept the package, it will be returned to Giftsly at the customer’s expense. This includes any shipping fees, duties, or taxes incurred.

Giftsly will resend a new product or provide a return shipping label under the following conditions:

  • The customer received the wrong item.
  • The item is broken, defective, or incorrectly customized (must be reported within 24 hours of receipt).

For any concerns, please contact our Customer Care team at support@gogiftsly.com.